A Real Estate Discussion Blog

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You DON'T Always Get What You Pay For With An Agent- Sometimes You Get More

I recently listed a personl home for sale with a Realtor.  Third time is a charm I hope, in the last two years.  (Let me preface this post by saying the home is in Florida, where nothing has been moving)

There is an old cliche that "you get what you pay for".  This cliche has actually been used a lot in the real estate world, usually comparing full-service to discount brokers.  Well, I have learned through listing this home, that this saying does not always apply when it comes to Realtors.  What makes me qualified to say this is that I am trying to sell the same house, in the same climate of real estate, with three different people. 

Our first Realtor was a discount agent charging 1.5% to sell, the second charged 3% to sell, and the third is charging 2.5%. 

What is interesting in this case is that commissions have nothing to do with the level of service each of these Realtors provided. 

Even though the first agent was operating under a discounted commission structure, I was satisfied with the level of service we received.  He always returned my calls, he put together an interesting marketing plan and stuck to it, and always kept us in the loop regarding showings.  Ultimately the listing expired and we didn't renew with him because I wanted to go with someone who took the marketing in a different direction. 

The second agent was the most expensive, and was the worst.  I'll save his service level for another post on how not to treat clients.  This relationship last three weeks too long.

And I think I have struck gold with my current agent.  The marketing plan he put together so far has been  terrific.  The pictures look fantastic, the 360 view pictures give a great feel for the home, and the text is marvelously written.  The number of websites that the home is appearing on is impressive, and all the tracking and feedback mechanisms that are in place are wonderful (especially since I am an out of town owner and am totally reliant on my agent for information). 

Moral of this story is that time invested in really researching agents is well spent.  I will no longer consider what commission the agent is charging and instead concentrate on what the agent is saying and their level of professionalism.  The commission will work itself out in the end. 

 

Side 1- If interested, I have been blogging about the process of selling my home here.

Side 2 - Have to give credit to my new agent and show off his handywork.

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A Website Time Machine - Oh, How Far Online Real Estate Has Really Come!

Ever feel like you keep hearing about the same real estate topics in the media over and over again.  And wonder, why are we stuck talking about this subject.  Has any progress really been made? 

Sometimes if you step back and look in the rear view mirror, you can see just how far the real estate community has come.  wwww.archive.org is a site dedicated to building a digital library of the history of popular websites.  You can enter a web address into their "wayback machine" and get a snapshot of what a site looked like in years past.  When you see where sites like http://www.realtor.com/ started, it is easier to see how far they have come.  Fun to even look how much Zillow has changed in the 16 months since its launch. 

Many times the pictures don't load well on the site, but you will get the main idea. 

Realtor.com

Janaury 3, 2001 - http://web.archive.org/web/20010103224100/http://www.realtor.com/  (check out the little "search for a home" box in the upper left hand corner)

January 24, 2002 - http://web.archive.org/web/20011217043526/www.realtor.com/default.asp?hm=on&poe=realtor  (guess they figured out people wanted to primarily search for homes on a real estate website)

January 4, 2003 - http://web.archive.org/web/20030603224911/realtor.com/Default.asp?poe=realtor  (for the most part, this layout stuck until this year)

Zillow.com

November 24, 2004 - http://web.archive.org/web/20041121055020/http://www.zillow.com/ (what was the site going to be???  Top secret at this time)

February 9, 2006 - http://web.archive.org/web/20060209020550/http://zillow.com/ (the pictures load funny, but a lot of progress has been made in a year)

Others Worth Noting 

HomeGain- May 10, 2000 - http://web.archive.org/web/20000510005354/http://www.homegain.com/

ActiveRain.com - July 9, 2005 - http://web.archive.org/web/20051028051122/activerain.com/

Remax.com - August 15, 2000- http://web.archive.org/web/20000815105139/http://www.remax.com/index.html

Homes.com- May 30, 2000 - http://web.archive.org/web/20000530222829/http://www8.homes.com/

Realestate.com - February 28, 2000 - http://web.archive.org/web/20000229153042/http://www.realestate.com/

Craigslist.com - November 10, 1999 - http://web.archive.org/web/19991110033547/http://www.craigslist.com/ (when Craig used to just be a San Fran thing)

Warning- You can waste a lot of time on this site!

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EZ Ads Spread The Word About Open Houses

EZ Ads have been on the market now for about 3 months and we are starting to get some great feedback as to how to best utilize the ads.  In case you aren't familiar with EZ Ads, they're self-service  ads that show up only in pre-selected ZIP codes where you pay one penny every time the ad is displayed.

One of the more imaginative and effective uses we're seeing is to advertise open houses. Compare buying EZ Ads to advertising an open house with using direct  mail, which is another way to target ZIP codes.  Let's say you buy a mailing list of 1,000 names for $100 in a particular ZIP code.  If the piece you are mailing costs 10 cents each, that would be $100 in marketing materials costs, plus $410 in stamps.  You total mailing cost is $610 to reach 1,000 people.  Where these people may be qualified by ZIP code, you don't know their interest level in real estate. For that same $610 you could have bought 61,000 EZ Ad impressions (or ad views) in specific ZIP code(s) on Zillow. Here you not only know that the ad's viewers are ZIP code targeted, but they also have an interest in real estate.  It's also easy to edit your EA Ad at any time so keep the open house info fresh.  

Buying EZ Ads is a great way to publicize upcoming open houses. It also sends a great message to sellers when they see their home promoted on Zillow. So if you have an open house coming up go ahead and promote it with an EZ Ad now!

                   

 

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Back In My Day We Had To PAY To Advertise Listings....

 And call a travel agent to book a flight.  And look up a phone number in the Yellow Pages when I wanted to order pizza.  Or call the restaurant for directions or to make a reservation.  And when I got a new listing, I immediately called the local newspaper to make sure it got in next Sunday's edition.  Fun to think that these were everyday realities only just a few years ago.

While there is still expense when it comes to marketing a home, today there are so many sites that offer listing exposure without getting your wallet out. 

Here are a few of the sites to utilize in your marketing efforts (in alphabetical order).  Please take special note of the aggregaters, or sites where you can upload the listing once and it goes out to numerous places: 

Backpage.com- This is one of the latest Classified websites to emerge.  It is similar to Craigslist where you can post in the real estate catagory for free.  If you are interested in how they make money or want to learn more about them, click here.  Not a major presence on the real estate scene yet, but worth noting. 

Craigslist.org - When you go to this site, it is so visually unappealing and hard to navigate, you think, who uses this site?  Let me tell you, a lot of people.  In my job I meet with a lot of agents, and consistently I hear that this is one of their best sources of leads.  Whoever posts last gets their listing on top, so be sure to repost occasionally.  Don't even waste you time posting if you don't include photos.  Listing with photos are tagged as such and with the site getting so populated with listings, homes without photos are easily overlooked. 

Cyberhomes.com - This automated home-valuation site operated by Fidelity National Real Estate announced May 17th that they will now accept for-sale listing information from Agents.  There wasn't much information about the process yet at the time of this post. 

Google Base, base.google.com - More than 56% of all Internet searches on "real estate"and related terms are conducted on Google, so it is great that you now have an opportunity to leverage this traffic for free.  Visit this page to see which upload method best suites your needs.  http://base.google.com/base/help/realestate.html

Point2NLS.com - Become a member of this site (for free) and you you have access to many of the site's features, one of which is there Exposure EngineTM, which will pump your listing to all of Point2 NLS's syndication partners.  Their syndication partners include sites like Point2Homes, Oodle, Edgeio, Yahoo Classifieds, Live Deal, and Propsmart.  They make money by selling program enhancements.

Postlets.com- This is another aggregater website.  Sign up for a free account.  Choose your category and enter your ad information.  You can upload up to 12 photos.  Then the site automatically submits your ad to search engines like: Trulia, Google Base, Oodle, Backpage, Local.com, Lycos, Propsmart, Edgeio, Vast, and ByOwnerMLS.com. 

Trulia.com - This is one of the fastest movers up the most trafficked real estate list as of late.  They take feeds from a number of national brokerages, so if you are with one of those, there is a good chance your listing is already on the site.  One of the things that makes this site different than others on the list is that they don't display the full listing detail on their site, but rather partial data and then the user have to click to the listing agent's site to see all of the details and photos. 

vFlyer.com- The final aggregator on this list.  VFlyer has single upload and bulk upload capabilities.  Once you upload you listing, it is automatically sent to sites like: Google Base, Oodle, Vast, Trulia Edgeio and more.  VFlyer is hoping to generate income by selling additional services, but the distribution system is free. 

Zillow.com - (disclosure- I work for this company) Zillow is the top trafficked real estate website that allows for free postings.  You can post unlimited photos, link to your website and display all of your contact information.  All leads generated through the site go directly to you.  You must go to the site to register, it is not partnered with any aggregater sites. 

A few obscure free listing sites to note:

http://www.realestateabc.com/.com

http://www.findmyroof.com/.com

http://www.land.net/

http://www.citycribs.com/.com (New York)

http://www.epage.com/.com

http://www.ruralhomes.com/

http://www.smalltownhomes.com/

http://www.houselist.com/.com

http://www.shopdreamhouse.com/

http://www.localism.com/.com - Can't forget this one!

I am sure there are others out there people are using, please feel free to contribute below. 

Happy Posting!!

Photo courtesy of Sacramento Bee, Sunday, February 29, 1994

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Leverage Your AR Posts on Zillow's Real Estate Guide

Ever write a post on you AR that you feel is so good, so helpful, you just know it is going to earn you a gold star?  Maybe you get the star maybe you don't.  But leverage the time and effort you took to write your masterpiece by also posting it to the Real Estate Guide sectionof Zillow.com. 

The Real Estate Guide is written and maintained wiki-style.  It is a place to find up-to-date and relevant information on home buying, selling and financing, written for and by Zillow's community of users.  Any registered Zillow user can add, edit, remove and change the content in the wiki.  You can also create new pages about topics that aren't yet covered. The person who wrote or last edited the article,will get attribution by why of their photo/logo displayed, which will be linked to their Zillow profile. 

The categories of the wiki are broken down into Buyers, Sellers, Owners and Agents. Some article examples are:

Buyers- Do I Need A Home Warranty

Sellers- Critical Selling Mistakes To Avoid

Owners- Do You Need An Architect

Agents- Agent Website Solutions

So leverage what you are already doing on Active Rain with the Zillow Real Estate Guide and get exposure for you expertise in multiple places.  Unfortunately, Zillow doesn't give gold stars, but your article will be on a site that attracts 4 million unique users a month.

 

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Choosing My Listing Agent - Sex And The City Style

On Sex In The City Carrie was always writing about her most recently escapade with members of the opposite  sex.  I always wondered how the men felt about going out with her, knowing that if they did anything out of the ordinary or it ended badly, it would be written up in her next column. 

Well, now that there are blogs, anyone can have a "column".  For the last 10 years I have been involved all things real estate internet advertising.  I have consulted agents on how to use the internet to get leads, how to get buyers, where to post their listings, what not to do on a website....  Now I find myself currently in the process of hiring a realtor and trying to sell my home.  Fortunately or unfortunately for my realtor, I too have "a column" that people can read.  Hopefully my column gives you insight into what is going through the consumer's mind, just as Carrie's column gave insight into the mind of a single, New York girl. 

 At the end of every real estate transaction I have ever done, I always sit back and evaluate if I did what I preach so often to real estate professionals.  If I didn't- I need to change my sermon!  So this time, I have the opportunity to reflect and write about it DURING the process. 

So here is where I started in hiring my agent to sell a investment property in Florida. 

Internet is obviously huge for me, so I started by visiting all of the major real estate websites.  I wasn't as concerned with what the agent's personal site looked like, so much as I was concerned about how much exposure they were giving their listings on other popular sites (although they did need to have a nice site).  The three biggest sites I checked for agents doing EXTRA things online where Realtor.com, Zillow.com, and Homegain.com- as these are the most trafficked, non-franchised sites.  I also spot checked Trulia and Active Rain.  If someone didn't have multiple photos where ever the house was listed, they were out.  The people I saw the most of these sites moved to the next round. 

I know there are still a handful of people out there that use print.  So I checked www.therealestatebook.com and www.homesandland.comand the newspaper's site for my selected agents.  Again, buying the extras online and multiple photos was the main thing I was looking for, but I was also simply looking for a presence with these publications.  (side note- it isn't always about how many leads you get from these sources, it is important to think of them as listing tools as well)

I then went to Google and Yahoo and did keyword searches on "city, real estate".  More points for those that came up. 

Then I went to the agent's personal sites and looked at three things: 1) quality of the photos of homes and if they were doing virtual tours  2) how easy they made it for someone to get in touch with them  3) did they have one of those eloquent long intros that ran before their website launched (out, if they did, no one waits for those) and 4) I looked at their listings to see if they were in the same town and price range as my house. 

Two of the final things I considered were the size of the office that agent was a part of and experience.  I don't have any numbers that back up whether agents with bigger offices do better or not, but I just liked the fact of knowing my agent would be part of something larger and could possibly leverage other agents in their office.  I also looked at how long they had been in business.  Honestly, a lot of experience said "seasoned expert to me" and under 3 years said "still hungry" to me- so that number didn't make a huge difference to me.  Unfortunately, I didn't want someone who had been in less than 3 years because I think they have an artificial view of real estate since there was such a big burst, then drop, but I could have been convinced otherwise. 

After all this, I had it narrowed down to four agents.  I emailed all of them from their site.  I specifically emailed because if they are aren't responding to my emails, they aren't responding to buyer leads. 

Agent 1 called me immediately.  While I prefer to communicate through email and I always think you should respect the medium that the initial request came in on and respond that way back, I did like the quick response. 

Agent 2 said that he wasn't taking more listings at this time, but thank you for the opportunity.  Fine.

Agent 3 sent me three emails.  One with a list of all the homes on the market (it was too much for me to sort though, would have appreciated him whittling it down to homes that were like mine, but I got the point).  One with sold information in my zip code, helpful.  And a final one with his marketing plan- very thorough. 

Agent 4 sent me an email response 3 days later.  Out. 

I then purposely did not respond to these agents for a day.  Agent 1 and 3 sent me a follow up email within 24 hours. 

Satisfied with their internet skills, I then called the agents to see how comfortable, intelligent, yet aggressive the final two were.   

After all this, the winner was agent 3!  I just emailed him all the signed listing agreement. 

Hopefully this process I went through will be helpful to others out there trying to get listings.  Hopefully it is interesting to hear how a consumer goes through the process of hiring an agent. 

I'll be sure to post more insights along the way.  I can't gaurentee that my posts will help you with the ladies, like Carrie's did, but hopefully they can help a little professionally. 

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ZMobile - Zillow Takes Its Show On The Road

Zillow is taking our show on the road.  Ever drive past a home and wonder what it is worth?  Out of the Zillow Labs has come an innovative mobile tool called "ZMobile". 

Simply enter the address into your cell phone and your will recieve an email answer from Zillow instantly.  The message will include the home's address, the Zestimate, number of bedrooms, number of bathrooms, square footage and year built.

How does it work?

  1. From your mobile device, send a text message to z@labs.zillow.com.
  2. In the message field, enter an address for which you want a Zestimate, then send the message.
    Examples:
    2911 W Boston St Seattle WA
    2911 W Boston St 98199

    Tip: The format is not case sensitive and you do not need to use punctuation.

  3. A text message from Zillow will be returned to your mobile device within a few seconds or slightly longer, depending on the network or your mobile phone provider.

 

 

Requirements:

  • Your device must be able to send text messages to an e-mail address.
  • You need to have text messaging enabled through your mobile service plan.

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Buyer's Agent Commission Quandry.....2.5% or 3.5%??

I am getting ready to hire an agent to sell a property I have..... in Florida.  I know, good luck.  But because it is such a tough market I want to be sure that I hire the best agent for the job, so I have been interviewing agents all week. I have it narrowed down to two agents.  I know I want to use a full service agent, and I want the house sold, so I am willing to pay the commission necessary to get this done. 

Fact: There are 125 waterfront listings for sale in the small town our waterfront home is located, and only one home has been sold the last couple of months.  It is a tough market and buyers are hard to come by. 

My question stems from two conversation I had with agents, and I want to know who the AR community thinks is right.

Agent A - Offer 3.5% commission to the buyer's rep.  With so many homes on the market, agents are going to be more likely to show the homes first where they stand to make the most commission.  (hmm -I thought the job of a buyer's rep was to get the buyer is the home that best fit their needs....).  But he does have a point and I have heard this when interviewing other agents.

Agent B - Offer 2.5% commission to the buyer's rep.  There just aren't that many buyers in the market- period. Agents are doing everything they can to attract buyers and sell homes.  If an agent isn't going to show your home in this market to a buyer who's needs match your house, they are crazy.  Agents are doing anything they can to stimulate buying activity in the market right now and the commission percentage isn't going to have an affect if they stand a chance at making a sale. 

So what is a seller to do?  Obviously I want to spend as least money as possible selling the home.  But I don't want to potentially lose a deal over .5 or 1%. 

 

 

 

 

 

 

 

 

(www.gulfviewapartments.com if you want to buy or sell my house)

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Q1 2007 Zillow Market Trend Reports - Chicagoland Highlights - Congrats if you bought in Stony Island

Each quarter Zillow publishes a report using the data on the site to site trends across the country.  Since I am a Chicago girl (and a Zillow employee), I wanted to highlight some interesting data the report found on the windy city metro. 

  • Appreciation in the Chicago metropolitan area (Chicago-Gary-Kenosha, IL-IN-WI) was relatively flat (0.94% year-over-year), which was more promising than the national average of - 0.83% YoY
  • McHenry, Will, Du Page and Cook Counties all showed positive YoY appreciation, while Lake, Kane and De Kalb Counties depreciated year-over-year
  • The cities of Maywood, Hometown, Countryside, Homer Glen and Burbank all showed healthy YoY appreciation in the double digits, while nearly 40% of the Chicagoland cities covered this quarter actually depreciated.
  • The Chicago neighborhood showing the highest appreciation was Stony Island (19.67% YoY), while the most depreciated neighborhood was Oak Brook (-7.88% YoY).  Several neighborhoods showed relatively flat appreciation (less than 1% either direction), but what's particularly interesting about Elsdon is that showed totally flat appreciation (0.00% YoY)
  • The three ZIP codes that drew the most eyes on Zillow, as measured by the Zillow Interest Index were 60614, 60657 and 60622.  In the Zillow Interest Index tab, you can track how the popularity of those ZIP codes have changed quarter-over-quarter and year-over-year.  For example, 60614 and 60657 continue to be the #1 and #2 most viewed ZIPs on Zillow, while 60622 has risen 5 spots since the previous quarter and 6 spots since the previous year.

The quarterly report is very extensive and covers many more neighborhoods than I highlighted here.  If you are interested in reading the full report, which also covers 46 metropolitan areas, you can find it at www.zillow.com/quarterlies/QuarterlyReports.htm.  

In general, the state of Illinois is performing very good on Zillow.  It is the 8th most trafficked state (behind CA, FL, WA, MA, TX, AZ and NY), with 1,894,110 page views generated in the state alone last month.  As a metropolitian stastical area, the Chicago-Gary-Kenosha MSA is the fourth most visited in the county. 

There are definitely a lot of eyeballs coming looking at information in the Chicagoland area.  Make sure your listings are posted on Zillow to leverage this exposure opportunity.  If you aren't sure of everything you can do on Zillow, please refer to my blog post 10 Things You Should Do On Zillow Today

 

 

 

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