A Real Estate Discussion Blog

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A Blogging Hiatus

Today I am leaving for a much needed vacation and won't get back to my blog until the end of April.  I am excited to go visit Egypt, Israel and Jordan!  I am also excited to get to spend some time with my husband.  We haven't seen each much over the last few months because I have been attending so many real estate conferences and he travels for work as well.

In the meantime, I'll leave you with some of my favorite posts I have done over the last 2 and a half years I have been involved with this wonderful Active Rain community.  And hopefully when I come back it will be warm again in Chicago and I'll be full of fresh new content to blog and Twitter about. 

How To Use Zillow Advice - The Video!

I Finally Got Twitter, PLUS A Free Resource So You Can Too

10 Ways Real Estate Professionals Can Use Zillow v2.0

How Accurate Are Zillow's Zestimates?

Are your listings helping or hurting your Google ranking?

Blogging is a SOCIAL media- keyword SOCIAL

Unusual and Creative Marketing Techniques

Generational Differences When Going Through The Real Estate Process

Top 9 Things Customers Don't Care About- From A Gen Y-er's Point Of View 

Have fun in the Rain while I'm gone!

Sara

Pic from our last mini vaca.

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How To Use Zillow Advice - The Video!

In an attempt to offer Zillow tips and tutorials in ways other than writing about them here on my blog, we just launched a video about Zillow Advice, our question and answer forum. 

In the upcoming weeks we'll be releasing a series of how-to videos on various Zillow related topics as we build out a Zillow training library.  Our hope is that the videos will give you a better understanding on how to use the various features and tools available on Zillow when connecting with the 8.5 million+ people who visit our site each month.

I'll keep this short and let you watch the video.  But keep an eye out for future releases as well.  Enjoy!


 

 


(how painful is it to watch yourself on video! haha)

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Manage Your LISTING'S Reputation with Google and Yahoo

We've all heard why it is important to create Google and Yahoo alerts for your name and company.  As social media continues to grow, the idea of reputation management is absolutely crucial. 

However, I just reading an article about an Agent's vacant REO listing ended up on Craigslist as a rental as part of a scam.  Not only is managing YOUR reputation important, but managing YOUR LISTING'S reputation is important as well. 

Not only should you be setting up Alerts for yourself, but you should be setting up Alerts for your property's address and Subdivision names as well. 

Not picking on Craigslist, as I know many Agents get great leads through the service.  But unfortunately there are a few out there who can ruin it for all.  Protect yourself and protect listings by hiring Google and Yahoo(they work for cheap- free actually) to be an Internet watchdog for you. 

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John Stewart Digs Into Jim Cramer Good

Wow, this is the first time I have seen Cramer stumbling over words like this.  John Stewart does a good job putting him on the spot and calling for higher ethics and accountablity in financial reporting.  This is a bit long, but a good watch. 



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I Finally Got Twitter, PLUS A Free Resource So You Can Too

Everyone who uses Twitter boasts about what a great tool it is.  So I tried to get into it, I failed.  A few months later I read blog post that inspired me to try again, I failed again.  A few more months later, I learned about # (hashtags to follow things of interest, like a conference or an event).  This was pretty neat, I thought I would try one more time.  This time - it clicked for me. 

Now about four weeks later I have over 400 followers, follow almost that many people, and am usually following at least 3-4 keyword ‘twits' at a time.  Not only is this great distribution for my blog (Active Rain automatically feeds my blog posts to my Twitter account), but I get invaluable streams of real time information and I am brought into a whole new worlds of conversations. 

Now that this Twitter thing has clicked for me, it also clicked why I failed the first times.  I didn't really start with a purpose or a goal of what I wanted to get out of it. 

  • Do you want to build a referral network of real estate agents, then connect with other agents, then talk about real estate.
  • Do you want to connect with people (potential buyers/sellers) in your community, then connect with this group, talk about the community.
  • Do you want to use it socially to keep up with a personal topic of interest, then seek out this community, then talk about this topic.
  • Do you want the latest celebrity gossip, there are many celebs who are twittering multiple times a day who you can follow.  (ok, that was a personal interest plug, follow Ashton Kutcher at @aplusk) 

If you build of network of people you are following for the purpose of building a real estate network, then all you talk about is your kids' school, people aren't going to find you interesting and you won't be followed back or get read - the whole point of doing this. 

The next step of understanding Twitter for me was to download TweetDeck.  This allows me to easily group the topics and people that I am following - sort of bring them to the top of everything else. 

If you want to get started but don't know how, please read this great free eBook (35 pages, easy reading) that @niknik of MyTechOpinion wrote.  The beginning of the book easily lays it all out for beginners. 

If you are more experienced with Twitter, start with Chapter 7.  From here, she describes all kinds of tools and services to take you Twittering to the next level. 

FREE TWITTER EBOOK

Follow me at www.twitter.com/sbonert

 

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10 Ways Real Estate Professionals Can Use Zillow v2.0

Awhile ago I wrote a post citing 10 things you could do on Zillow.  Not only has our traffic ballooned to 8 million monthly userssince then, the opportunities to interact with audience have gotten richer as well.  So here is an updated version 2.0 of this list, written to help you best use the site to gain incremental business along with highlighting some cool tools available on Zillow.

1)  Create a free profile- Participating on Zillow all begins with the creation of a profile, which links to everything you do on the site.  To get started, click "Register" in the upper right hand corner and walk thru the steps.  If your Brokerage or a syndication site is feeding listings on your behalf, be sure to register using the same email address as they have on record for you.  We use the email address to match listings to profiles.  Be sure to include: your photo, all contact information, marketing text with unlimited links back into your website, geographic areas you work, and professional areas of specialization.  For more detailed information on creating a profile, visit this tutorial, How To Build A Free Profile On Zillow.

2) Professional Directory - Once you have a profile, you are automatically in the Directory.   This is why is it important to write marketing text with rich keywords, and to include you geographic and professional areas of specialization.  These are keywords that consumers can search by when looking for a real estate professional.

3) Zillow Advice - This is an interactive forum where anyone can ask and answer a questions and is a great place to soft sell yourself leveraging your expertise.  Your responses will be posted to the site, along with a link back to your profile.  You are free to browse all the topics and discussions constantly be added to the site.  But to work the most efficiently you can subscribe to be alerted via email whenever a question about a topic or geographic area you designated in added.  Simply go to Zillow Advice, type in a topic such as "short sales" or "Chicago".  At the top of the search results, click the link "Get Email Alerts".  Please visit this tutorial if you would like more information on setting alerts

• Tip - This is a bad answer: "Now is a great time to buy, call me and I'll tell you why".  Not only will people totally overlook your answer, but responding this way may actually backfire causing people to  say negative things about such an uninformative, hard sell.  This is a better answer "In Wicker Park we are seeing annualized returns of 3%, however compare this to a 10 year return of 19%.  But each street in Wicker Park is different.  If you let me know what street you are on, I can customize this information even further to show you returns people have experienced on your particular street.  The hard sell is dead with social media.

4) Post Listings - If you just have a few listings, you can submit listings to the site for free manually.  The easiest way to do this is to search for the address, then click "Tell Us Its For Sale" in the left hand column.  If you have over 200 listings, you may want to consider setting up an XML feed, find out more about how to do this at www.ZillowFeeds.com.  Also, we work with a number of listing syndication services, so if you are using sites like Postlets, Vflyer, Listhub or Point2, your listings are appearing on Zillow.  On each listings you can have up to 50 photos, so if the service you are using doesn't send that many photos, you can log on to the site and add them.

5)  Widgets - Want to make your site content richer with spending a dime, then add a widget!  You don't need programming knowledge to do this.  Simply visit this page, click on the widget you'd like install, scroll to the bottom of the page to copy the code, and paste it into the appropriate area of your site.  (good tutorial on how to add widgets on Active Rain).  Some of own most popular widgets are: Mortgage Rates, Payment Calculators, and Local Home Value Trends.  See the side of this blog for examples of what these look like. 

6) Local Home Value Reports- Zillow has about 80 million homes on the site, of which we are constantly monitoring the valuation trends.  Each quarter we aggregate all this data to provide national, metro, and very local trend reports for approximately 160 metropolian areas in the US.  One on the things that make these reports unique is that we are using data from ALL homes on the site, not just the ones that are on the market or have recently sold.  If you are into data methodology, here is a post about how the methodolgy of these reports compare to Case Schiller or OFHEO.  On these reports we track how homes in the country performed, down to how homes performed in a particular ZIP- with a 3 month, 1 year, 5 year, and 10 year perspective. 

7) Zillow Mortgage Marketplace - As Real Estate Agents, this area won't help you sell houses, but it may help move the transaction along.  If you are a Lender, sign up for this incredible lead sourcebthat is earning.  Lenders business daily How Zillow's mortgage is different - A finance shopper goes online and fills out information about their situation (loan product desired, credit and financial info), with the exception that they don't provide their name or contact information.  Then registered Lenders give customized quotes.  The consumer then comes back to Zillow, reviews the quotes, and is in the driver's seat as to who they would like to contact for further information.  Zillow also aggregates all the quotes that are consistently being made, creating real time charts of the type of rates people are actually being quoted. 

8)  Featured Listings- There is so much you can do for free on Zillow, then how do we make money?  By offering those who want to stand out of the site even more, the chance to buy advertising.  Think about the last time you did a search on Google, you probably clicked on something on the first page (verses the page 3 or 4).  Promote your listings to the first page of Zillow search results by Featuring them.  Featured listings typically receive about 500x more traffic than regular listings.  The cost runs about $10/month/listing.  To find out more, call (866) 324-4005.

9) Showcase Ads - These are ZIP code targeted ads, in which you can promote yourself or your listings, editable at any time throughout the month.  There are two ads on each page in the right hand column.  Within these two spaces, you can purchase 25, 50, 75, or 100% of the inventory of available impressions - depending on your budget.  Cost varies by the amount of traffic available in your ZIP code.  You can create your ad and find out the cost by visiting this Advertisers section of the site.  These ads link where ever you dictate. 

• Tip - While advertising yourself can have branding effects, typically ads of listings experience better click thru rates - or direct more traffic to your site.  Use strong Calls To Action on the ads.  For example: Open House this weekend, Just Listed, Foreclosure Situation, Builder Incentives, Recently Price Reduced, Live In "hot neighborhood".  Then change the ads out as the situation warrants.  We are seeing that the more information you include in the ad (price, neighborhood, beds, baths) the BETTER the click thru rate.  Also, this is obvious, but make sure you use a GREAT picture. 

10) Accuracy Chart- Ever hear the question from buyers and sellers, "But Zillow said.."?  Using the Accuracy Chartposted online, specific to each County in the US, you'll be able to answer this question by saying "Zillow also says they have an err rate of X% in our County, and are within 5% of a home's sale price x% of the time, 10% of the time they are within X%, and 20% of the time they are within X%.  This is a great tool to use, along with the customization information that you prepare for your clients.  For more information on the topic of Zestimates, please visit this post "How Accurate Are Zillow Zestimates?". 

You can find links to all these things, plus more, at www.ZillowPros.com.  

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Anchor Away - A Quick Tip For Sailing To The Top Of Google Search Results

In this sentence "Please visit my website for more information on the neighborhoods of Wicker Park and Lincoln Park".  Wicker Park and Lincoln Park are referred to as "anchor text".  These are the words Google sees when trying to decide who is going to appear on the first page of search results. 

Compare that to this sentence, "For more information about the Wicker Park and Lincoln Park neighborhoods, click here".  Now, "click here" is the anchor text. 

Which would you rather come up in a search for, "Wicker Park" or "click here"? 

Make sure you accurately telling Google what your blog posts are all about, to help with relevant keyword search results. 

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You Speak, We Listen: Non-listing Agents Can No Longer Mark a Home as “For Sale”

I am happy to report about not being able to report...

Via Spencer Rascoff (Zillow):

Two years ago when launching our first round of community features, including Home Q&A, we included a feature to “tell us it’s for sale” – figuring that many conversations start around homes on the market, and if the home isn’t listed on Zillow then the community might want to notate that it’s for sale. Some brokers who didn’t like the feature argued that it allowed someone other than the listing agent to “advertise” the listing, which is a no-no. Our position was always that it is a conversation piece about that home, the type of thing that someone in the community would say to someone else – “hey did you see that the house down the street is for sale for $500,000?”.

Well, after many conversations with our brokerage partners, we’ve decided to pull the plug on this feature. It wasn’t lighting the world on fire anyway -- only 4,323 listings on the entire Web site were reported for sale by someone other than the listing agent or owner, less than 0.1% of our listings. So rather than continue to apologize for and explain away this issue to important partners, we're listening and we're yanking it.

This decision has a lot of parallels to our recent decision to drop our real estate brokerage licenses. When we first launched Zillow three years ago, we obtained real estate brokerage licenses in all 50 states at great expense because our lawyers told us it was the prudent thing to do, given the fact that we provide a Zestimate value on homes. This caused great consternation and fear in the brokerage community – more fear than we even realized at the time. It wasn’t until after we announced that we were dropping our licenses that it became clear to us just how much of an issue this had been in the industry.

Dropping “tell us it’s for sale” is a similar story. We're constantly listening to what consumers, agents, brokers and lenders tell us, and in this case everyone told us they didn’t like the feature and didn’t use it. So it’s toast.

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