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What Happened To Realtor.com's Exposure On AOL Real Estate???

I just searched for Real Estate on AOL, only to find that Realtor.com is no longer powering the section.  I couldn't find any information on what happened to the deal and was wondering if any in the AR community knew?  Did Realtor.com just not renew the partnership?  If so, why not? 

aol real estate  realtor.com

In November 2005 Realtor.com signed a 2 year deal with AOL to power the Real Estate section of the site.  The deal expired on September 30, 2007 (last month).  I do not know the exact amount Realtor.com paid for this distribution.  I do know in 1998, Realtor.com paid $14 million to AOL for exculsive exposure in the section for 40 months

In talking with Realtors across the county for the last 9 years, I never once heard anyone rave of leads or listings they had gotten because of exposure on AOL.  So maybe it is good our dues are no longer being spent to fund such a deal.  However, I find it strange that no news was made of the relationship no longer existing (or did I miss it?).  If I were a practicing Real Estate agent, I would have had AOL's name in the list of sites that I give my client exposure on.  And if I were a home seller, I would be double checking that I my house was on every site that my agent said it would be.  So with no notification from Realtor.com about the ending relationship, I bet there are a lot of listing presentations being given with mis-information and a few home owners scratching their heads when they can't find their home on AOL

With so many sites that allow Agents and Brokers to upload listings for free (Zillow, Homescape, Craigslist, and Trulia to name a few) I wonder how this change from the way listing content deals were brokered in 1998 changed the dynamics of trying to renew this deal today.  In the heyday of the internet bubble in 1998, $14 Million sounded like a lot, but not totally insane.  Compared to today's rates of FREE, $14 Million is inconceivable.  Of course a premium is still expectable if there is some position of exclusively, such as what Realtor.com had. 

AOL traditionally has been about the fourth or fifth most trafficked consumer real estate site.  How this lack of content will affect their rankings?  The obvious guess is that their numbers will suffer, depending on how quickly AOL can build this content back up from other sources.  If I was a major Broker, I would be expecting a call any day now from AOL asking for my listings, which they used to charge millions of dollars to display. 

This is obviously a big line item no longer on Realtor.com's balance sheet.  Wonder where the money was re-allocated?  Is what you were paying for on Realtor.com any less valuable today since a major distribution has been eliminated? 

Would love to hear Agent's reaction to this.  Will be interesting to see how it plays out and what happens to AOL Real Estate site.  AOL's site now says it is in beta, insinuating that they are up to something....

 

 

 

 

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Comments

That's pretty surprising news. I wonder if one of the major franchises will step in like Prudential did with Yahoo! This will be an interesting story to follow.
Posted by John Novak - Las Vegas and Henderson NV Real Estate (Keller Williams Realty The Marketplace) over 2 years ago

Aol Real Estate is now powered by Cyberhomes - A Fidelity company

 

It's right there on the front page

 

The news came out about a month ago. I knew about 6 months ago (inside informants)

Is it a good thing or a bad thing?
Hard to say.

Loren

Future of Real Estate Tecnology 

Posted by Loren Nason (Future of Real Estate Technology) over 2 years ago
In general....Realtor.com did not help me get many leads at all. Even though I no loner have their premium service do I receive many qualified leads. I have gotten leads from other sources that panned out for free.
Posted by Neal Bloom-Realtor ® Assoc.-CRS-Weston FL (Keller Williams Properties) over 2 years ago

I'm still able to get good leads from Realtor.com premium service since AOL changed over.  I feel like I need to be working every angle when trying to generate leads.

Posted by Vincent McKamy Realtor Fredericksburg Virginia (RE/MAX Bravo) over 2 years ago
I read about it on a blog, that r dot com was down 68% due to the fallout with AOL. Then realtor dot com wanted to double our fees for less exposure. No more r dot com for me.
Posted by Missy Caulk-Ann Arbor- Realtor(R)- Ann Arbor Real Estate (Keller Williams-Ann Arbor) over 2 years ago

I'm thinking of dropping Realtor.com. In 5 years that I've had it I've gotten maybe 1-2 leads which led to nowhere.

Posted by Maria Couto,ABR,CRS-Berkeley Heights & Long Hill Real Estate Homes for Sale (RE/MAX Classic Group-Berkeley Heights Realtor For Sale/Sold) over 2 years ago
My r.com enhanced service will be up for renewal in January, I think.  Or maybe it's March.  Either way,  I plan on letting everyone here know the new price they quote me.  I expect it to be double or more of my current year.  And I'll report back whatever sales lines they give me to try to close the deal.
Posted by Cheryl Johnson, Bob Taylor Properties, Inc., Los Angeles, CA over 2 years ago
REALTOR.com has done a great snow job on us all.  In my business they are a necessary evil.  Kind of like the newspaper ads that some of my peers are still running.  If you don't have them as part of your listing presentation and your competitor does then you could be out of luck.  Does anyone really believe their hit count on your listings?  If that many people actually looked at the house how could it possibly still be for sale?  Go figure. 
Posted by Directors Realty over 2 years ago

Sara,

This confirms why I left R.com

Has Realtor.com lost touch with it`s clientele? After 4 years I`m waving Goodbye!

Posted by Florida List For Less Realty, Inc. Broker/Owner. over 2 years ago
Sara - After years and years paying for an upgraded Realtor.com profile I finally gave it up in 2006.  Realtor.com representatives kept calling me and telling me what a huge mistake I was makeing.  The result?  A record 2006 and  a 2007 season that is in the top 5% for my board. I have concentrated on building my own powerful site and it has paid big dividends.
Posted by George Tallabas - Idaho Real Estate (RE/MAX Advantage) over 2 years ago
Hmmm....I haven't gotten anything from Realtor.com ever. I guess if we all pull out, they'll have to reevaluate their service! Let's stage a walk out...what do ya say?
Posted by Christy Powers - Pooler, Savannah Real Estate Agent (Keller Williams Coastal Area Partners) over 2 years ago
I never bought into the "Realtor.com" bag.   I think it was and is overrated, outdated and a waste of money.  I think the public has or is finally getting that.  I don't think that people rely on that site like they did originally when our "product" it the Internet.     So I guess it doesn't surprise me at all.  Thanks for passing along the news.
Posted by Desiree Daniels (RE/MAX Tri County) over 2 years ago
have never got a thing from realtor.com, other that a large monthly bill. and a lot of lame sales calls for stuff that doesn't do squat, except make them money.
Posted by Gary Bolen (CRS) Lake Tahoe Real Estate Information (Coldwell Banker Select - South Lake Tahoe) over 2 years ago

Sara- thanks. I missed this one. As with alot of this stuff, I think the value lies more in the listing presentation, rather than the leads themselves.

Posted by Hampton One Real Estate Group over 2 years ago

AOL is the Romper Room of the internet and has been for more than 10 years.  Anyone using it as an ISP in this day and age should reconsider.

Realtor.com also is pretty nervy asking for extra money (beyond our dues) for the exposure on their website that should have been included in the first place.

Both could/should go away as far as I'm concerned.  Hate to be negative, but these are two sore spots for me.

Posted by Fred Jaeger's ~ Central Oregon Real Estate Connection (Gould & Associates Realty ) over 2 years ago
How can you say good bye to r com when the sellers demand exposure on r com. No matter how many times I point to other avenues sellers still insist on more than 1 photo on r com.
Posted by Rebecca Savitski NC Real Estate Listings (NC List for Less Realty Incorporated) over 2 years ago

I haven't been on AOL for years and years. Do people still use them? Judging from my email addresses, I've only got maybe 2 or 3 with the AOL email address. Does anyone else notice this?

 

Posted by Elaine Reese, REALTOR® in central Ohio (Real Living HER, Worthington Ohio) over 2 years ago
Um... Realtor.com isn't owned by NAR.  Our dues have nothing to do with it as far as I know.  Edited - well they own the domain, but it isn't funded with our dues.  It's operated by MOVE, inc.
Posted by Debbie White (Prudential Southeast Alaska Real Estate) over 2 years ago
Move, Inc. is the company that charges for the exposure on R.com.  The NAR has somewhat ceded the running of R.com to Move.  I think it has been a huge mistake.  Unfortunately, I have to maintain "enhanced" listings on R.com because it is a requirement for my company, but I won't go any further than that anymore. 
Posted by Lane Bailey - REALTOR & Car Guy (Diamond Dwellings Realty) over 2 years ago
Yes, the NAR has sold the rights to the name Realtor to a for profit making private company that has nothing to do with Realtor's except mislead the public into thinking it is a website BY Realtors FOR Realtors but it's not.  I was a little shocked when I found all this out recently.  The site also only lists Realtors who pay the big money in the Realtor yellow pages.  I sent a letter of complaint to the NAR who advised me that I was THE ONLY person who has complained about that and all realtors could be found on the practically invisible white pages on their site. I never did find that.  I hear very few positive things about Realtor.com. I did have the enhanced listings about a year and a half ago and it was a total waste of money.  There are too many other better places to look for listings and agents.
Posted by Anonymous over 2 years ago

Move.com, the guys the run Realtor.com for NAR, did recently drop their affiliation with AOL.

AOL wanted direct access to our listings instead of continuing to use the link to Realtor.com.

Posted by Jim Lee, Knoxville Tennessee Realtor® (Realty Executives Associates) over 2 years ago

Cool! Another new service to dilute the values of third party media real estate information providers.

Quote: "So maybe it is good our dues are no longer being spent to fund such a deal." 

"And if I were a home seller, I would be double checking that I my house was on every site that my agent said it would be."

Very interesting post with some interesting statements.

 

 

 

Posted by Suburban Chicago Illinois Real Estate (Suburban Village Realty) over 2 years ago
I didn't know this.  Not that I ever got a lead that panned out from realtor.com.  I got rid of all their services except for the enhanced listing last month when they all came up for renewal.  I am paying $76/mo to enhance all my listings.  And I do this because the sellers like it, not because I've noticed extra buyers calling.
Posted by Palmetto Bay | Redland Real Estate | Maggie Dokic (Prudential Florida Realty) over 2 years ago
I stopped a year ago with the enhanced listings. THey did nothing.  Waste of money.  There are plenty of other ways for me to spend my marketing money. 
Posted by Ruthmarie Hicks (Keller Williams Realty) over 2 years ago

My Sellers expect their listings be in Realtor.com "Showcase". Period, end of story.

Posted by John Badalamenti, CRS, Associate Broker (Prudential Fox & Roach, REALTORS®) over 2 years ago

John,

What does it cost you per year?

For me paying r.com over $3K per year is no longer an option..I`d rather place the money into more ppc..

Posted by Florida List For Less Realty, Inc. Broker/Owner. over 2 years ago

Good information on Cyberhomes and AOL.  I was not aware of the fallout between Realtor.com and AOL before reading this blog.  Thanks!

Posted by Sam Miller (RE/MAX Stars Realty) over 2 years ago
I was never impressd with R, at all, but I about took the plunge, I wonder how much Cyberpaid for AOL?
Posted by Scot Thrapp (Coastal Palmetto Realty ) over 2 years ago

Hi Scott:

It cost me on average about $1,000 yr. I am not a fan of how they re-rate you each year depending on how many listings you had the previous year of your contract with them.

I hear 'ya...I too would much rather spend these dollars on many other result-oriented marketing pieces. Point taken.

 

Posted by John Badalamenti, CRS, Associate Broker (Prudential Fox & Roach, REALTORS®) over 2 years ago
Thanks for the heads-up, Sara.  Allowing Homestore and Move.com to license the Realtor.com website has never made sense to me, especially in light of the years of mismanagement. 
Posted by Buyer's Broker of Northern Michigan, LLC over 2 years ago

Hi Sara - it looks like you were just hit big time by a spammer named John GIddens of Florida above.  I think the delete key is needed on that one.

Anyway, I had not heard about the dropping of the AOL connection.  Not sure how much difference that makes, although it was one of those big sites that showed up on the charts and graphs from R.com.

I have the enhanced listings, and I have to say I have gotten buyers from that.  The last buyer I got from there bought a listing of my own, and the sale was over $1,000,000.  My seller and my buyer - and that buyer did come to me directly from my enhanced listing on R.com.  I've also gotten other leads from that, as well as helping to get listings, too.

I did renew again this year, and whether I renew next year remains to be seen.  I guess I'll wait to see what their fees turn out to be at that point.

Ann

Posted by Portsmouth NH Homes Condos - Ann Cummings New Hampshire REALTOR® (RE/MAX Coast to Coast - Portsmouth New Hampshire) over 2 years ago
Here's what I'd like to know -- how can a website like AOL Real Estate, which is at least 10 years old, be "in beta"?! Seems a little silly to call it a "beta website".
Posted by Spencer Rascoff over 2 years ago

Realtor.com has worked WONDERS for me. I get AT LEAST 2 Buyers a year and 3-4 Listings a year because of my R.Com enhanced listings. Here's why... My SUPER DUPER SECRET......

1. Put your phone number in the highlighted banner.

2. Put your phone number in the scrolling text.

3. Add the maximum number of pictures.

4. Add more text.

5. Add a virtual tour.

That's it. That's all. I pay approx $750/year for my enhancements. I get 5-6 deals a year from it. (around 35K-45K in gross commissions. I guess it all works out!

Posted by cbrycefuller over 2 years ago
We won't be renewing Realtor.com. They have never given us any business in many years. So would guess that the AOL / Realtor.com connection did not help us either.
Posted by Bob & Carolin Benjamin - E Phoenix Arizona Real Estate (Benjamin Realty LLC) over 2 years ago
Realtor.com has been such a disappointment.  It was supposed to be our site to keep Realtors front and center, and instead they ruined it by trying to make extra money off of Realtors instead of promoting us.
Posted by Austin Texas Real Estate - Cantera Real Estate, Inc. over 2 years ago

Yes, Realtor.com and AOL did not renew their relationship, which expires at the end of September.  The reason for this seems to vary depending on whom you ask.  This has been discussed on the web for months, but it does not appear that Move made any specific effort to inform its customers of this change.

Cyberhomes, instead, will be powering AOL Real Estate.  This is additionally interesting, as the Cyberhomes General Manager is someone who used to be an exec at Homestore.  (Gotta wonder what else is going on there.)

AOL's contribution to Realtor.com's traffic was significant, but certainly not a majority of their traffic.  They'll likely feel the difference, but it won't be what kills them.

@Sara Bonert,

As far as I know, no part of your NAR dues goes to Move.  NAR owns the domain, licenses the domain to Move, and exerts a large degree of oversight control over what is done under that domain, but it's up to Move to make the experience profitable for themselves (into which they certainly put a lot of effort).

@Spencer Rascoff,

The 'beta' monicker is bit odd, but probably because the old Realtor.com-powered AOL Real Estate site suddenly vanished, replaced by an entirely new site powered by Cyberhomes, and the new one's considered a beta for now.

Posted by Ernie Tabel over 2 years ago
I wasn't happy with Realtor.com either.  They made promises they didn't keep and their site is horribly uninteresting and outdated.  I'm fortunate to be in a market where Realtor.com does not have that great of a presence.  Made giving it up a no brainer.
Posted by Shannon Lefevre Naples, Florida CRS (John R. Wood REALTORS Inc.) over 2 years ago
I can't say I'm happy with R.com, but I can say that it's still the destination for people to browse listings for sale. This has become a more self serving real estate market, with buyers doing most of the legwork and investigation. We don't even know how much we're getting from this site. I still think it's a necessary evil, though I can't get over how much they charge. It really is nuts.
Posted by West Hartford CT Real Estate Agent | West Hartford Realtor | Michael Chenkus (ERA Broder Group) over 2 years ago

Really now.... does a buyer need to be aware of R.com through third party sites? R.com does not need to pay a third party site $14,000,000 plus. A consumer is going to type Realtor.com right into their browser if they want to search all properties available for sale. Does Wal-Mart need to pay e-bay $14,000,000 a year to have users visit Walmart.com? In 1998, R.com paid for name recognition. Companies EVENTUALLY do not need to pay for name recognition if they have a clue about advertising.

Better yet, the consumer can just go local and use web/marketing savvy real estate agents that offer full MLS searches on personal websites. There is zero need for third party websites except for gimmicky tools. 

Who uses AOL anyways?

 

Posted by Suburban Chicago Illinois Real Estate (Suburban Village Realty) over 2 years ago

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